Patient Access Specialist — Frontline Care & Support

University Hospitals; Amherst (OH); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

University Hospitals in Ohio is seeking a Patient Access Representative. The role is the first point of contact, guiding patients through check-in, scheduling, billing, and enrollment in MyChart, while coordinating with care teams to ensure a smooth patient experience.

Responsibilities include assisting with demographics, insurance details, and payments, and using EPIC for documentation and communication. A compassionate, detail-oriented multitasker will thrive in this setting.

Qualifications

• Experience in customer service and ability to navigate complex patient information.
• Comfort handling sensitive patient information with privacy.
• Excellent attention to detail and multitasking in a fast-paced environment.
• Willingness to learn EPIC and other systems.

Responsabilités

• Welcome and check patients in and out for medical visits.
• Answer phone calls to help patients with questions, scheduling, and next steps in care.
• Assist patients with enrolling in and using MyChart.
• Accurately enter, review, and update patient demographic, insurance, and financial information.
• Communicate important details with physicians and clinical care teams to support coordinated care.
• Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances.
• Work in EPIC, including workqueues, worklists, in-basket messaging, and document scanning.
• Schedule referrals and follow-up appointments.
• Help patients complete required forms and paperwork.

Connaissances

Customer service

Attention to detail

Multitasking

Effective communication

Outils

EPIC

MyChart

Description du poste

University Hospitals in Ohio is seeking a Patient Access Representative. The role is the first point of contact, guiding patients through check-in, scheduling, billing, and enrollment in MyChart, while coordinating with care teams to ensure a smooth patient experience.

Responsibilities include assisting with demographics, insurance details, and payments, and using EPIC for documentation and communication. A compassionate, detail-oriented multitasker will thrive in this setting.