Patient Access Specialist — Growth, PTO & Perks

PT Solutions; Douglasville (GA); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation with绩效-based?

Professional development through内部平台

Career progression with a nationwide -

PTO and Sick Leave/EIB accrual (state‑

Reimbursement for endurance race entry

Job summary

PT Solutions Physical Therapy in Georgia is seeking a Patient Access Coordinator to be the first point of contact for patients, coordinating check-in/check-out, payments, and documentation while ensuring a positive clinic experience.

You will support clinic operations, manage phones and referrals, and collaborate with therapists to facilitate care, maintain HIPAA-compliant records, and drive a high standard of service across our nationwide practice.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Payments handling

MS Office

EMR systems

HIPAA compliance

Teamwork

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy in Georgia is seeking a Patient Access Coordinator to be the first point of contact for patients, coordinating check-in/check-out, payments, and documentation while ensuring a positive clinic experience.

You will support clinic operations, manage phones and referrals, and collaborate with therapists to facilitate care, maintain HIPAA-compliant records, and drive a high standard of service across our nationwide practice.