Patient Access Coordinator — Grow with a Mission-Driven PT Team

PT Solutions Physical Therapy; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Performance incentives

Professional development

Career progression

PTO & leave accrual

Endurance race reimbursement

Job summary

PT Solutions Physical Therapy in Charlotte, NC is seeking a Patient Access Coordinator to be the first point of contact for patients, handling check-in/check-out, payments, and documentation while ensuring a positive clinic experience. You will maintain accurate information and support daily operations for the team.

The role emphasizes HIPAA compliance, collaboration with therapists, and delivering exceptional patient service across multiple software systems.

Qualifications

• High School or GED diploma required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Strong communication

Customer service

Multitasking

Attention to detail

Teamwork

Conflict resolution

Problem solving

Independent work

Education

High School or GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy in Charlotte, NC is seeking a Patient Access Coordinator to be the first point of contact for patients, handling check-in/check-out, payments, and documentation while ensuring a positive clinic experience. You will maintain accurate information and support daily operations for the team.

The role emphasizes HIPAA compliance, collaboration with therapists, and delivering exceptional patient service across multiple software systems.