Patient Access Coordinator — Growth, PTO & Career Path

PT Solutions Physical Therapy; Land O' Lakes (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Career progression

PTO & sick leave

Race-entry reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first point of contact for patients, handling check-in/check-out, payments, and documentation while ensuring a positive clinic experience.

You will support clinic operations, manage phones and scheduling, verify information, and maintain HIPAA-compliant records, partnering with therapists and care teams to coordinate care and access.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Strong communication

Customer service

Multitasking

Attention to detail

Payment processing

MS Office

Professional, empathetic

Follow workflows & compliance

Teamwork & independence

Education

High School or GED diploma

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first point of contact for patients, handling check-in/check-out, payments, and documentation while ensuring a positive clinic experience.

You will support clinic operations, manage phones and scheduling, verify information, and maintain HIPAA-compliant records, partnering with therapists and care teams to coordinate care and access.