Patient Access Front Office Coordinator

Talentify; Town of Florida (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Career progression

PTO / Sick Leave

Race entry reimbursement

Job summary

PT Solutions Physical Therapy in the United States is seeking a Patient Access Coordinator to be the first point of contact for patients, handling check-in/check-out, payments, and documentation while ensuring a positive clinic experience.

You will support clinic operations by managing phones, schedules, referrals, and EMR documentation, collaborating with therapists to coordinate care and address access or scheduling issues, all while upholding HIPAA and compliance.

Qualifications

• High School or GED diploma required; submission of diploma may be requested.
• 1–2 years in customer service or healthcare front office preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication skills

Multitasking

Attention to detail

Payment collection

Microsoft Office

Empathy

Compliance workflows

Problem-solving

Teamwork

Education

High School Diploma or GED

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy in the United States is seeking a Patient Access Coordinator to be the first point of contact for patients, handling check-in/check-out, payments, and documentation while ensuring a positive clinic experience.

You will support clinic operations by managing phones, schedules, referrals, and EMR documentation, collaborating with therapists to coordinate care and address access or scheduling issues, all while upholding HIPAA and compliance.