Patient Access Specialist — Growth & Care Impact

PT Solutions Physical Therapy; Ball Ground (GA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

PTO & Sick Leave

Endurance race reimbursement

Professional development

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first point of contact for patients. You will check in/out, verify information, manage appointments, and handle payments while maintaining accurate records.

This role supports clinic operations, EMR documentation, and HIPAA compliance, contributing to a smooth and welcoming patient experience. Ideal candidates have strong communication skills, 1–2 years in customer service or healthcare front office, familiarity with

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Detail-oriented

Payment processing

MS Office

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first point of contact for patients. You will check in/out, verify information, manage appointments, and handle payments while maintaining accurate records.

This role supports clinic operations, EMR documentation, and HIPAA compliance, contributing to a smooth and welcoming patient experience. Ideal candidates have strong communication skills, 1–2 years in customer service or healthcare front office, familiarity with