Patient Access Specialist | Growth Path & PTO

PT Solutions Physical Therapy; Brownsville (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Career progression

PTO and sick/extended leave accrual

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Georgia to be the first contact for patients, handling check-in/out, payments, and documentation while supporting clinic operations and care-team communication.

You will maintain accurate records, assist with scheduling, and ensure HIPAA and insurance processes are followed, with opportunities for development across our nationwide practice.

Qualifications

• High School diploma or GED required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Accuracy

Billing

MS Office

Teamwork

Independent work

Education

High school diploma or GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Georgia to be the first contact for patients, handling check-in/out, payments, and documentation while supporting clinic operations and care-team communication.

You will maintain accurate records, assist with scheduling, and ensure HIPAA and insurance processes are followed, with opportunities for development across our nationwide practice.