Patient Access & Care Coordination Specialist

PT Solutions Physical Therapy; Kansas City (MO); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Performance-based incentives

Professional development platforms

Career progression with nationwide PT

PTO and sick leave or EIB accrual

Reimbursement for endurance race entry

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to welcome patients, manage check-in/check-out, handle payments, and keep accurate records. You will support clinic operations and coordinate with care teams to ensure a smooth experience.

The role emphasizes HIPAA compliance, scheduling accuracy, and exceptional customer service in a busy outpatient setting, with opportunities for growth within the nationwide practice.

Qualifications

• High School or GED diploma required; submission of diploma for highest level obtained.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure HIPAA compliance and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Cash handling

Office software

Compliance

Teamwork

Independent work

Education

High School Diploma

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to welcome patients, manage check-in/check-out, handle payments, and keep accurate records. You will support clinic operations and coordinate with care teams to ensure a smooth experience.

The role emphasizes HIPAA compliance, scheduling accuracy, and exceptional customer service in a busy outpatient setting, with opportunities for growth within the nationwide practice.