Patient Access Pro: Frontline Care Coordinator

University Hospitals; Streetsboro (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals is seeking a Patient Access Representative I in Streetsboro, OH to greet patients, verify demographics and insurance, and support scheduling. You will help patients enroll in MyChart and ensure accurate registration while coordinating with the care team.

The role emphasizes exceptional service, precise data entry, and adherence to privacy guidelines. Strong communication and multitasking are essential in a busy primary care setting.

Qualifications

• 1+ years of customer service experience.
• 1+ years of healthcare customer service preferred.
• High School Diploma or GED required.

Responsibilities

• Check patients in and out for visits.
• Answer phones to address inquiries and scheduling.
• Assist patients with enrolling and using MyChart.

Skills

Communication

Multi-tasking

Organization

Problem solving

Attention to detail

Confidentiality

PHI awareness

Education

High School Diploma or GED

Associate degree in progress

Medical Terminology

Tools

EPIC

Job description

University Hospitals is seeking a Patient Access Representative I in Streetsboro, OH to greet patients, verify demographics and insurance, and support scheduling. You will help patients enroll in MyChart and ensure accurate registration while coordinating with the care team.

The role emphasizes exceptional service, precise data entry, and adherence to privacy guidelines. Strong communication and multitasking are essential in a busy primary care setting.