Patient Access Specialist - Front Office & Scheduling

PT Solutions; Bradenton (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Career progression

PTO and Sick Leave / EIB

Endurance race entry fee reimbursement

USA Today Top Workplace recognition

Job summary

PT Solutions Physical Therapy in Bradenton, FL is hiring a Patient Access Coordinator to be the first point of contact for patients. You will greet patients, manage check-in/check-out, take payments, verify information, and schedule follow-up appointments while supporting clinic operations.

You will work with therapists and care teams to ensure a smooth patient experience, maintain HIPAA-compliant documentation, and help with referrals and EMR data entry.

Qualifications

• High School diploma or GED required (submission of diploma for highest level obtained).
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Customer service

Communication

Multitask

Attention to detail

Payment collection

Microsoft Office

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy in Bradenton, FL is hiring a Patient Access Coordinator to be the first point of contact for patients. You will greet patients, manage check-in/check-out, take payments, verify information, and schedule follow-up appointments while supporting clinic operations.

You will work with therapists and care teams to ensure a smooth patient experience, maintain HIPAA-compliant documentation, and help with referrals and EMR data entry.