Patient Access Coordinator — Growth, Training & Impact

PT Solutions; Palm Harbor (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Career progression

PTO & leave accrual

Race entry reimbursement

Job summary

PT Solutions Physical Therapy in Palm Harbor, FL is seeking a Patient Access Coordinator to be the first point of contact for patients, handling check-in/out, payments, and documentation while delivering a positive, efficient clinic experience.

You will support operations, maintain accurate records, coordinate with therapists, and ensure HIPAA compliance. The role offers ongoing training, mentorship, and clear paths for advancement within a nationwide therapy practice.

Qualifications

• High School or GED required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Customer service

Multitasking

Attention to detail

Payment collection

MS Office proficiency

Empathetic approach

Workflow compliance

Problem solving

Team collaboration

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy in Palm Harbor, FL is seeking a Patient Access Coordinator to be the first point of contact for patients, handling check-in/out, payments, and documentation while delivering a positive, efficient clinic experience.

You will support operations, maintain accurate records, coordinate with therapists, and ensure HIPAA compliance. The role offers ongoing training, mentorship, and clear paths for advancement within a nationwide therapy practice.