Patient Access & Experience Specialist

PT Solutions Physical Therapy; Florida; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Performance incentives

Professional development

Career progression

PTO & Sick leave

Race entry reimbursement

Job summary

PT Solutions Physical Therapy in Florida is seeking a Patient Access Coordinator to greet patients, manage check-in/out, verify information, and schedule follow-ups. You will handle payments, explain financial responsibilities, and maintain daily financial records while supporting clinic operations and EMR documentation.

The role emphasizes a positive patient experience, HIPAA compliance, teamwork with therapists, and coverage for special projects as needed, all within a full-time schedule and a

Qualifications

• High School or GED diploma required.
• 1-2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Strong communication

Customer service

Multitasking

Attention to detail

Payments processing

MS Office / software

Team player

HIPAA compliance

Independent work

Education

High School or GED diploma

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy in Florida is seeking a Patient Access Coordinator to greet patients, manage check-in/out, verify information, and schedule follow-ups. You will handle payments, explain financial responsibilities, and maintain daily financial records while supporting clinic operations and EMR documentation.

The role emphasizes a positive patient experience, HIPAA compliance, teamwork with therapists, and coverage for special projects as needed, all within a full-time schedule and a