Patient Access Specialist — Growth & Front Desk Leader

PT Solutions; Illinois; On-site; USD 25,000 - 29,000; Full time

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first point of contact, greeting patients, handling check-in/out, payments, and scheduling. You will ensure accurate information, support clinic operations, and coordinate with care teams.

The role offers ongoing training, advancement opportunities, and a USA Today Top Workplace recognition. Pay is $18-$21/hour, full-time, with benefits and a collaborative work environment.

Qualifications

• High School or GED diploma required.
• 1–2 years customer service or healthcare front office experience preferred.
• Experience with EMR systems and scheduling platforms strongly preferred.
• Must meet compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure HIPAA compliance, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Strong communication

Customer service

Multitasking

Attention to detail

Payment collection

Professional demeanor

Team collaboration

Education

High School or GED diploma

Tools

Microsoft Office

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first point of contact, greeting patients, handling check-in/out, payments, and scheduling. You will ensure accurate information, support clinic operations, and coordinate with care teams.

The role offers ongoing training, advancement opportunities, and a USA Today Top Workplace recognition. Pay is $18-$21/hour, full-time, with benefits and a collaborative work environment.