Patient Access Specialist: Front Desk & Scheduling

Geisinger; Town of Mount Pleasant (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

PTO

Job summary

Geisinger Mt Pleasant is seeking a friendly, detail‑oriented Front Desk Clerk to greet patients, check them in, verify demographics, and support checkout and appointment scheduling in a busy outpatient setting. This role emphasizes accuracy, customer service, and efficient workflow in a patient‑facing environment.

You will handle insurance verification basics, collect copays, maintain patient records, and coordinate referrals, while delivering compassionate service in alignment with Geisinger’s

Qualifications

• High school diploma or GED required.
• Minimum 1 year related work experience preferred.

Responsibilities

• Check patients in for appointments and verify demographics.
• Ensure all check‑in procedures are completed and monitor patient wait times.
• Provide kiosk support to facilitate check-in when applicable.
• Explain insurance rank requirements and properly assign primary, secondary, and tertiary insurance per encounter.
• Read and interpret insurance responses.
• Collect fees at time of service as appropriate.
• Complete regulatory forms with patient and obtain signatures.
• Schedule follow-up appointments including referrals or ancillary services.
• Communicate potential financial obligations (copays, deductibles, coinsurance) to patients.
• Post cash following department guidelines.
• Maintain patient records and release as needed.
• Assist with referrals and pre-certifications as needed.

Skills

Clerical

Communication

Customer Service

Confidentiality

Education

High School Diploma or GED

Job description

Geisinger Mt Pleasant is seeking a friendly, detail‑oriented Front Desk Clerk to greet patients, check them in, verify demographics, and support checkout and appointment scheduling in a busy outpatient setting. This role emphasizes accuracy, customer service, and efficient workflow in a patient‑facing environment.

You will handle insurance verification basics, collect copays, maintain patient records, and coordinate referrals, while delivering compassionate service in alignment with Geisinger’s