Patient Access & Scheduling Specialist

Geisinger; State College (Centre County); On-site; USD 21,000 - 30,000; Full time

Job summary

Geisinger seeks a Front Desk/Front Line Support professional to greet and register patients, schedule appointments and support checkout processes in a busy department. You will verify demographics, handle insurance information, and communicate financial obligations with patients.

Responsibilities include maintaining HIPAA guidelines, managing multi-channel requests, and ensuring accurate patient data and timely follow-up scheduling in collaboration with care teams.

Qualifications

• Minimum of 1 year related work experience
• Front line office support responsibilities
• Communication with patients to collect and verify information
• Understanding of HIPAA and patient privacy requirements

Responsibilities

• Check patients in for appointments and verify demographics
• Complete check-in procedures and monitor patient wait times
• Read and interpret insurance responses
• Assign primary/secondary/tertiary insurance per encounter
• Ensure disclosure and privacy information is provided and signatures obtained
• Communicate financial obligations to patients and collect fees
• Complete regulatory forms with patients
• Schedule follow-up appointments and referrals as needed
• Process multi-channel messages regarding appointments, referrals, prescriptions, and complaints
• Notify patients of anticipated financial responsibility and collect accordingly
• Post cash following department guidelines
• Maintain confidentiality and HIPAA compliance
• Manage work queues to ensure timely resolution
• Maintain productivity and quality expectations
• Perform medical record maintenance and releases
• Assist with referrals and pre-certifications
• Maintain recall and reschedule lists

Education

High School Diploma or GED

Job description

Geisinger seeks a Front Desk/Front Line Support professional to greet and register patients, schedule appointments and support checkout processes in a busy department. You will verify demographics, handle insurance information, and communicate financial obligations with patients.

Responsibilities include maintaining HIPAA guidelines, managing multi-channel requests, and ensuring accurate patient data and timely follow-up scheduling in collaboration with care teams.