Patient Access Specialist

Geisinger; Danville (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full benefits starting day one

Tuition reimbursement up to $5,000 per

Paid time off (PTO)

Health insurance

Job summary

Geisinger is seeking a front-line office assistant to greet and register patients, support check-out, and schedule future appointments. The role focuses on efficient patient flow, accurate demographics verification, insurance handling, and collecting balances while maintaining HIPAA standards.

The position involves multi-tasking in a fast-paced office environment, ensuring timely updates to patients and smooth continuation of care through proper scheduling and records management.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year related front desk/clerical experience preferred.

Responsibilities

• Check patients in for appointments and verify demographics.
• Monitor and communicate patient wait times; ensure smooth check-in procedures.
• Read and interpret insurance responses and correctly assign primary/secondary/tertiary coverage.
• Explain financial obligations and collect copays/deductibles.
• Schedule follow-up appointments and refer to specialists or ancillary services as needed.
• Process multi-channel messages regarding appointments, referrals, prescriptions, and complaints.
• Post cash and ensure compliance with department guidelines.
• Maintain patient confidentiality and HIPAA compliance.
• Assist with referrals and pre-certifications; manage recall and reschedule lists.

Skills

Customer service

Medical office

HIPAA compliance

Demographics verification

Insurance processing

Scheduling

Education

High School Diploma or GED

Tools

EMR/EHR

Job description

Geisinger is seeking a front-line office assistant to greet and register patients, support check-out, and schedule future appointments. The role focuses on efficient patient flow, accurate demographics verification, insurance handling, and collecting balances while maintaining HIPAA standards.

The position involves multi-tasking in a fast-paced office environment, ensuring timely updates to patients and smooth continuation of care through proper scheduling and records management.