Patient Access & Scheduling Specialist

Geisinger; Danville (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits starting day one

Multiple medical plans

Pre-tax FSAs and HSA

Company-paid life insurance

401(k) with Geisinger contributions

Generous PTO accrual

Up to $5,000 tuition reimbursement per

MyHealth Rewards wellness program

Family-friendly support and leave

Employee Assistance Program (EAP)

Voluntary benefits including accident,

Job summary

Geisinger is seeking a front line support specialist to greet and register patients, support check-out processes, and schedule future appointments. You will verify demographics, apply insurance ranks, explain financial obligations, and collect payments as appropriate.

This role also handles regulatory forms, follow-up scheduling, multi-channel messages, and maintains recall lists to ensure timely care access for patients.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year related work experience preferred.

Responsibilities

• Greet and register incoming patients.
• Support the patient check out process and scheduling of future appointments.
• Check patients in for appointments and verify demographics.
• Explain and apply insurance rank to assign primary/secondary/tertiary insurance.
• Explain financial obligations and collect fees when due.
• Complete regulatory forms with patients and secure signatures.
• Schedule follow-up appointments including specialty or ancillary services.
• Process multi-channel messages regarding appointments, referrals, prescriptions and complaints.
• Post cash and manage accounts to ensure timely resolution of balances.
• Maintain patient recall and reschedule lists.

Education

High School Diploma or GED

Job description

Geisinger is seeking a front line support specialist to greet and register patients, support check-out processes, and schedule future appointments. You will verify demographics, apply insurance ranks, explain financial obligations, and collect payments as appropriate.

This role also handles regulatory forms, follow-up scheduling, multi-channel messages, and maintains recall lists to ensure timely care access for patients.