Patient Access & Scheduling Specialist

Geisinger; Frackville (PA); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) plan

Free Care.com membership

Employee Assistance Program (EAP)

MyHealth Rewards wellness program

Descrizione del lavoro

Geisinger Primary Care Pottsville is seeking a front-line office assistant to greet and register patients, manage check-in, and support the scheduling of appointments. The role emphasizes accurate demographics, insurance coordination, and clear communication with patients about financial responsibilities.

Responsibilities include processing multi-channel requests, maintaining patient records, and ensuring privacy and confidentiality in all interactions, while supporting referrals and

Competenze

• Front-line support to the department and greeting/registering patients.
• Communicate clearly with patients about appointments, billing and forms.
• Maintain patient confidentiality and HIPAA compliance.

Mansioni

• Check in patients for appointments and verify demographics.
• Monitor wait times and inform patients of changes.
• Read and interpret insurance responses and assign primary/secondary/tertiary coverage.
• Assist with scheduling follow-up visits and referrals as needed.
• Communicate financial obligations and collect fees where applicable.
• Prepare regulatory forms and complete necessary patient documentation.
• Maintain patient recall and reschedule lists.

Conoscenze

Clerical

Communication

Customer Service

Confidentiality

Formazione

High School Diploma or GED

Descrizione del lavoro

Geisinger Primary Care Pottsville is seeking a front-line office assistant to greet and register patients, manage check-in, and support the scheduling of appointments. The role emphasizes accurate demographics, insurance coordination, and clear communication with patients about financial responsibilities.

Responsibilities include processing multi-channel requests, maintaining patient records, and ensuring privacy and confidentiality in all interactions, while supporting referrals and