Patient Access Concierge | Scheduling & Insurance Support

Geisinger; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with Geisinger contributed

Free Care.com membership

Employee Assistance Program (EAP)

MyHealth Rewards wellness program

Job summary

Geisinger Medical Center is seeking a Front Desk Support professional to greet and register patients, support checkout, and schedule future appointments. You will handle demographics, insurance details, and patient communications in a fast-paced environment.

Responsibilities include facilitating kiosk check-in, explaining costs, maintaining medical records, and coordinating follow-up visits. A high school diploma and patient-service experience are preferred, with emphasis on accuracy and privacy.

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year related work experience is preferred.
• Strong communication and computer literacy are essential for daily tasks.
• HIPAA compliance and patient privacy are critical.
• Ability to multitask and organize workload in a busy clinic.

Responsibilities

• Check-in patients and verify demographics accurately.
• Monitor wait times and communicate changes to patients.
• Provide kiosk support for self check-in when available.
• Assign primary/secondary/tertiary insurance correctly per encounter.
• Explain financial responsibilities and collect fees at point of service.
• Schedule follow-ups and referrals as needed; manage recalls.

Skills

Clinic Support Services

Communication

Computer Literacy

Customer Service

Health Information Systems (HIS)

HIPAA Compliance

Multitasking

Organizing

Teamwork

Education

High School Diploma or GED

Job description

Geisinger Medical Center is seeking a Front Desk Support professional to greet and register patients, support checkout, and schedule future appointments. You will handle demographics, insurance details, and patient communications in a fast-paced environment.

Responsibilities include facilitating kiosk check-in, explaining costs, maintaining medical records, and coordinating follow-up visits. A high school diploma and patient-service experience are preferred, with emphasis on accuracy and privacy.