Patient Access Specialist | Front Desk & Scheduling

PT Solutions Physical Therapy; Killeen (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Performance-based incentives

Professional development

Career progression

PTO & Sick Leave

Endurance race entry fee reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first contact for patients, handling check-in/out, payments, and documentation. You will support clinic operations, coordinate with care teams, and help maintain accurate information in EMR and scheduling systems.

The role emphasizes patient experience, HIPAA compliance, and collaboration with therapists. Full-time schedule with competitive pay and benefits in a nationwide practice.

Qualifications

• High School diploma or GED; required.
• 1–2 years in customer service or healthcare front office preferred.
• Experience with EMR systems and scheduling platforms preferred.

Responsibilities

• Greet patients and manage check-in/check-out; schedule follow-up appointments.
• Handle payments and explain financial responsibilities; maintain daily records.
• Support clinic operations: phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience and address questions professionally.
• Ensure HIPAA compliance and accurate documentation; follow insurance processes.
• Collaborate with therapists and teams to coordinate care and resolve access issues.
• Provide coverage and assist with special projects as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Payments handling

MS Office

Empathy

Workflow compliance

Problem solving

Teamwork

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first contact for patients, handling check-in/out, payments, and documentation. You will support clinic operations, coordinate with care teams, and help maintain accurate information in EMR and scheduling systems.

The role emphasizes patient experience, HIPAA compliance, and collaboration with therapists. Full-time schedule with competitive pay and benefits in a nationwide practice.