Front Desk Patient Access Specialist

PT Solutions; Land O' Lakes (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

PTO

Sick Leave or EIB

Professional development

Career progression

Endurance race entry fee reimbursement

Job summary

PT Solutions Medical PT Solutions is seeking a Patient Access Coordinator to be the first line of contact for patients, handling check-in/check-out, payments, and documentation while ensuring an efficient clinic flow.

You will support operations, coordinate care with therapists, and maintain accurate records within EMR systems. The role emphasizes patient experience, compliance, and teamwork in a fast-paced clinic environment.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Team collaboration

Independent work

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Medical PT Solutions is seeking a Patient Access Coordinator to be the first line of contact for patients, handling check-in/check-out, payments, and documentation while ensuring an efficient clinic flow.

You will support operations, coordinate care with therapists, and maintain accurate records within EMR systems. The role emphasizes patient experience, compliance, and teamwork in a fast-paced clinic environment.