Patient Access Specialist — Front Desk & Scheduling

Hanger Clinic; Greensboro (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

8 paid holidays

Floating holidays

Paid time off (PTO)

Medical, dental, vision benefits

401k retirement plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger Clinic is seeking a Patient Access Coordinator to manage front desk operations, greet patients, and assist with intake and scheduling. You will verify demographics, process insurance details, and collect payments at the point of service.

The role emphasizes strong communication, computer skills, and customer service. Prior front office experience in a medical setting is preferred, with opportunities to collaborate across Revenue Cycle Management and patient services.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver's license and driving record within policy standards.

Responsibilities

• Greet and assist patients upon arrival, provide wait time information and address inquiries at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Reception/front desk

Computer proficiency

Communication skills

Education

High school diploma

Job description

Hanger Clinic is seeking a Patient Access Coordinator to manage front desk operations, greet patients, and assist with intake and scheduling. You will verify demographics, process insurance details, and collect payments at the point of service.

The role emphasizes strong communication, computer skills, and customer service. Prior front office experience in a medical setting is preferred, with opportunities to collaborate across Revenue Cycle Management and patient services.