Patient Access Specialist — Front Desk & Scheduling

Hanger; Broadview (NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 National Holidays & 4 floating days

PTO including Vacation and Sick time

Medical, Dental, Vision Benefits

401k Savings and Retirement Plan

Parental Leave

Referral Bonus Program

Mentorship Programs

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff and referral sources by managing front office operations efficiently.

The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency. You will greet patients, verify demographics and insurance, collect payments, schedule appointments, and support clinical staff while maintaining accurate electronic health records.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within company standards.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and inquiries.
• Verify and update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Interpersonal communication

Telephone etiquette

Written communication

Typing 30 WPM

Medical front office

Customer service

Education

High school diploma or equivalent

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff and referral sources by managing front office operations efficiently.

The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency. You will greet patients, verify demographics and insurance, collect payments, schedule appointments, and support clinical staff while maintaining accurate electronic health records.