Patient Access Specialist | Front Desk & Care Coordination

Hanger; Petoskey (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Compensation

Holidays

PTO

Medical Benefits

401k

Parental Leave

Referral Bonus

Mentorship

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a smooth experience for patients, staff, and referral sources. You will manage front desk operations, handle registrations, and support the clinic's daily workflows.

The ideal candidate has a background in receptionist roles or medical front office procedures, with strong communication skills and basic computer proficiency. This role is on-site and offers competitive benefits as part of Hanger’s Patient Care network.

Qualifications

• High school diploma or equivalent.
• Less than one year of customer service or related experience.
• Receptionist experience or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license.
• Ability to pass the Talent Sorter assessment.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and addressing inquiries.
• Verify and update patient demographics and insurance details at check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, informing patients about experience programs and resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Interpersonal communication

Telephone etiquette

Written communication

Education

High school diploma or equivalent

Tools

Windows-based software

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a smooth experience for patients, staff, and referral sources. You will manage front desk operations, handle registrations, and support the clinic's daily workflows.

The ideal candidate has a background in receptionist roles or medical front office procedures, with strong communication skills and basic computer proficiency. This role is on-site and offers competitive benefits as part of Hanger’s Patient Care network.