Patient Access Specialist: Front Desk & Care Concierge

Hanger, Inc.; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

8 paid national holidays + 4 floating

PTO with vacation and sick time

Medical, dental, and vision benefits

401k retirement plan

Paid parental leave

Employee referral bonus

Job summary

Hanger, Inc. is seeking a front desk/receptionist to ensure a seamless first impression for patients and staff. You will greet patients, verify demographics and insurance, and handle payments at the front desk with accuracy.

You will also schedule follow-up appointments, support the patient experience programs, and work with the RCM team to gather necessary information. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or front desk preferred.
• Strong communication and computer skills expected.

Responsibilities

• Greet and assist patients at the front desk, provide wait-time information.
• Verify patient demographics and insurance at check-in; handle walk-ins.
• Collect payments including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast/measure, delivery and prosthetic care plans.
• Serve as a liaison for clinic services and patient resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Communication

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

Windows OS

Medical front office software

Telephone/Email etiquette

Job description

Hanger, Inc. is seeking a front desk/receptionist to ensure a seamless first impression for patients and staff. You will greet patients, verify demographics and insurance, and handle payments at the front desk with accuracy.

You will also schedule follow-up appointments, support the patient experience programs, and work with the RCM team to gather necessary information. A high school diploma and strong communication skills are required.