Patient Access Specialist – Front Desk & Scheduling

Hanger Inc; City of White Plains (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays

PTO (Vacation and Sick time)

Medical, Dental, Vision Benefits

401k Savings

Parental bonding leave

Mentorship programs

Job summary

Hanger, Inc. in White Plains, NY seeks a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will greet patients, verify demographics and insurance, and handle registrations with professional communication.

Responsibilities include scheduling, collecting payments, and coordinating follow-up care while maintaining accurate electronic health records. Prior front office or medical reception experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Talent Sorter assessment may be used in selection.
• Less than one year of customer service or front desk experience preferred.
• Experience in a receptionist role or medical front office is preferred.

Responsibilities

• Greet and assist patients at the front desk, providing wait-time info and inquiries.
• Verify and update patient demographics and insurance at check-in; handle registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Schedule follow-up appointments including casts, measurements, and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with the Revenue Cycle Management team to obtain patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Front desk

Communication

Windows software

Education

High school diploma

Tools

Email

Office equipment

Microsoft Windows

Job description

Hanger, Inc. in White Plains, NY seeks a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will greet patients, verify demographics and insurance, and handle registrations with professional communication.

Responsibilities include scheduling, collecting payments, and coordinating follow-up care while maintaining accurate electronic health records. Prior front office or medical reception experience is preferred.