Patient Access Specialist: Front Desk & Care Liaison

Hanger; Nanuet (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

8 paid national holidays

4 floating holidays

PTO including Vacation and Sick time

Medical, Dental, Vision benefits

401k Retirement Plan

Parental bonding leave

Employee referral bonus

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk receptionist in New York to ensure a seamless patient experience. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-up appointments for cast, measurements and prosthetic care plans.

The role emphasizes clear communication, computer proficiency, and teamwork with the Revenue Cycle Management group to obtain patient information and maintain accurate electronic health records.

Qualifications

• High school diploma or equivalent required and customer service/administrative experience preferred.
• Strong communication skills and ability to use computer systems efficiently.
• Experience in medical front office or receptionist role is a plus.
• Valid driver’s license and clean driving record may be required per policy.

Responsibilities

• Greet and assist patients at arrival, provide wait times and address inquiries.
• Verify demographics and insurance during check-in; manage walk-ins.
• Collect payments including deductibles and copays at the front desk.
• Schedule appointments and coordinate cast/measure, delivery and care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain patient information.
• Maintain accurate electronic health records for all patients.

Skills

Interpersonal skills

Written communication

Oral communication

Typing 30 wpm

Computer proficiency

Ability to work with handicapped

Alpha filing system

Medical terminology familiarity

Front desk software

Education

High school diploma

Tools

Windows OS

Email clients

Front desk software

Job description

Hanger, Inc. is seeking a front desk receptionist in New York to ensure a seamless patient experience. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-up appointments for cast, measurements and prosthetic care plans.

The role emphasizes clear communication, computer proficiency, and teamwork with the Revenue Cycle Management group to obtain patient information and maintain accurate electronic health records.