Patient Access Concierge

Hanger; City of White Plains (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

8 Paid Holidays & 4 Floating Holidays

Paid Parental Leave

Mentorship Programs

Job summary

Hanger, Inc. in White Plains, NY, is seeking a front desk/receptionist to ensure a seamless patient experience. You will greet patients, verify demographics and insurance, collect payments, and manage appointment scheduling and patient communications.

The role requires strong communication, clerical accuracy, and comfort with medical front office procedures. A valid driver’s license is preferred; the position is on-site in New York.

Qualifications

• High school diploma or equivalent required.
• Hanger may use Talent Sorter in the selection process.
• Less than one year of customer service or related experience preferred.
• Receptionist experience or medical front office procedures preferred.
• Must have or be eligible for a valid driver’s license.

Responsibilities

• Greet and assist patients at arrival, provide wait-time information.
• Verify demographics and insurance during check-in; register walk-ins.
• Collect payments at the front desk (deductibles, copays, coinsurance).
• Coordinate follow-up appointments and prosthetic care schedules.
• Serve as liaison for patient experience programs and resources.
• Collaborate with RCM to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Communication

Typing 30 wpm

Front office

Computer skills

Patient empathy

Education

High school diploma

Tools

Windows OS

Electronic health records

Alpha filing system

Job description

Hanger, Inc. in White Plains, NY, is seeking a front desk/receptionist to ensure a seamless patient experience. You will greet patients, verify demographics and insurance, collect payments, and manage appointment scheduling and patient communications.

The role requires strong communication, clerical accuracy, and comfort with medical front office procedures. A valid driver’s license is preferred; the position is on-site in New York.