Patient Access Specialist: Front Desk & Scheduling

Hanger; Chesapeake (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Holidays

Paid time off

Benefits (Medical, Dental, Vision)

401k savings

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a friendly front desk receptionist to ensure a seamless patient experience across two Virginia clinics. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-ups while supporting RW and patient services.

The role requires strong communication and computer proficiency, with a preference for medical front office experience and a valid driver's license. Dual-site coverage in Chesapeake and Virginia Beach is required.

Qualifications

• High school diploma or equivalent is required.
• Talent Sorter assessment is preferred during selection.
• Less than one year of customer service or related experience is required.
• Experience as receptionist or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license.

Responsibilities

• Greet patients upon arrival and provide information on wait times.
• Verify and update patient demographics and insurance at check-in.
• Collect patient payments including deductibles and copays at the front desk.
• Coordinate follow-up appointments and prosthetic care schedules.
• Support clinic services and act as liaison for patient experience programs.
• Collaborate with Revenue Cycle Management to obtain patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Receptionist experience

Medical front office

Driver's license

Education

High school diploma

Tools

Windows-based software

Email

Alpha filing system

Job description

Hanger, Inc. is seeking a friendly front desk receptionist to ensure a seamless patient experience across two Virginia clinics. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-ups while supporting RW and patient services.

The role requires strong communication and computer proficiency, with a preference for medical front office experience and a valid driver's license. Dual-site coverage in Chesapeake and Virginia Beach is required.