Patient Access & Scheduling Specialist

Hanger; Abingdon (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid national holidays

Floating holidays

Paid time off

Health benefits (medical, dental, and

401k retirement plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. in Abingdon, VA, is seeking a friendly front desk receptionist to greet patients, verify demographics, collect payments, and coordinate appointments. You will be the first contact, handling inquiries and guiding patients through check-in and intake processes.

This role requires strong communication, basic computer skills, and a customer-service mindset. Experience in medical front office is preferred; a high school diploma is required, and a valid driver's license may be needed.

Qualifications

• High school diploma or equivalent is required.
• Less than one year of customer service or related experience.
• Receptionist experience or medical front office procedures preferred.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and inquiries.
• Verify and update patient demographics and insurance details at check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast/measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Communication

Interpersonal skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Windows OS

Email

Job description

Hanger, Inc. in Abingdon, VA, is seeking a friendly front desk receptionist to greet patients, verify demographics, collect payments, and coordinate appointments. You will be the first contact, handling inquiries and guiding patients through check-in and intake processes.

This role requires strong communication, basic computer skills, and a customer-service mindset. Experience in medical front office is preferred; a high school diploma is required, and a valid driver's license may be needed.