Patient Access Navigator: Front Desk & Care Liaison

Hanger; Clarkston (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation packages

8 paid holidays + 4 floating holidays

Paid time off (PTO) including vacation

Job summary

Hanger, Inc. is seeking a front office professional to ensure a seamless experience for patients, staff and referrals. In this role you'll greet patients, verify demographics, collect payments, and coordinate scheduling at the clinic front desk.

The ideal candidate has strong communication, computer proficiency, and experience in medical front office or receptionist duties. A high school diploma is required, and some customer service experience is preferred; valid driver's license is needed.

Qualifications

• High school diploma or equivalent required.
• Talent Sorter assessment may be administered.
• Less than one year of customer service or related experience.
• Medical front office receptionist experience preferred.
• Must have or be eligible for a valid driver's license.

Responsibilities

• Greet and assist patients at the front desk and provide wait time information.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments (deductibles, copays, coinsurance) at the front desk.
• Coordinate follow-up appointments, including cast/measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services, providing information on patient experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain patient information.
• Maintain accurate electronic health records for all patients.

Skills

Front desk reception

Customer service

Administrative support

Computer proficiency

Phone etiquette

Education

High school diploma or equivalent

Tools

Windows-based software

Email

Alpha filing system

Job description

Hanger, Inc. is seeking a front office professional to ensure a seamless experience for patients, staff and referrals. In this role you'll greet patients, verify demographics, collect payments, and coordinate scheduling at the clinic front desk.

The ideal candidate has strong communication, computer proficiency, and experience in medical front office or receptionist duties. A high school diploma is required, and some customer service experience is preferred; valid driver's license is needed.