Patient Access & Care Concierge

Hanger; Sherman (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 Paid National Holidays & 4 floating

PTO including Vacation and Sick time

Medical, Dental, Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave

Employee Referral Bonus Program

Mentorship Programs

Job summary

Hanger, Inc. seeks a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will manage front office operations with strong communication and computer skills, supporting patient intake, scheduling, and payments.

The role emphasizes accuracy in patient records, coordination with the Revenue Cycle Management team, and the ability to handle multiple tasks in a fast-paced clinic environment. Experience in medical front office is preferred.

Qualifications

• High school diploma or equivalent required.
• Talent Sorter assessment preferred; Hanger will administer the Talent Sorter as part of the selection process.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within policy.

Responsibilities

• Greet and assist patients upon arrival, providing wait time information and addressing inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with Revenue Cycle Management (RCM) to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Interpersonal skills

Oral communication

Typing speed 30 wpm

Education

High school diploma

Tools

Windows OS

EHR systems

Job description

Hanger, Inc. seeks a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will manage front office operations with strong communication and computer skills, supporting patient intake, scheduling, and payments.

The role emphasizes accuracy in patient records, coordination with the Revenue Cycle Management team, and the ability to handle multiple tasks in a fast-paced clinic environment. Experience in medical front office is preferred.