Patient Access Specialist - Front Desk & Scheduling

Good Samaritan Society; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Sanford Health in Bismarck, ND is seeking a Patient Access Representative to deliver extraordinary customer service as the first point of contact for patients, via phone or in-clinic. You will greet patients, collect data, and coordinate scheduling and referrals in a fast-paced clinic setting.

You’ll support registration, manage financial responsibilities, and assist with telemedicine and ancillary tasks while maintaining a welcoming environment and adhering to policies.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients & verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Medical terminology

Education

High school diploma

Job description

Sanford Health in Bismarck, ND is seeking a Patient Access Representative to deliver extraordinary customer service as the first point of contact for patients, via phone or in-clinic. You will greet patients, collect data, and coordinate scheduling and referrals in a fast-paced clinic setting.

You’ll support registration, manage financial responsibilities, and assist with telemedicine and ancillary tasks while maintaining a welcoming environment and adhering to policies.