Patient Access Specialist — Day Shift, Call Center

sanford; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Bismarck, ND is seeking a full-time Patient Access Representative to greet patients, verify demographics, and schedule appointments in a busy clinic environment. You will act as first contact, deliver friendly service, and help patients navigate registration and financial basics.

Hours are Monday through Friday, 8:00am to 5:00pm, with no weekends or holidays. A high school diploma and strong customer service skills are required, with medical office experience preferred.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office.
• Six months' customer service experience desired.
• May require BLS certification depending on location.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, and route documents or forms.
• Inform patients about documents and obtain signatures.
• Establish financial responsibility and assist with arrangements.
• Collect co-payments and payments on account.
• Coordinate scheduling with nursing team and providers.
• Handle referrals, pre-authorizations, and telemedicine appointments.
• Answer multi-line phone and support front-desk tasks.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Sanford Health in Bismarck, ND is seeking a full-time Patient Access Representative to greet patients, verify demographics, and schedule appointments in a busy clinic environment. You will act as first contact, deliver friendly service, and help patients navigate registration and financial basics.

Hours are Monday through Friday, 8:00am to 5:00pm, with no weekends or holidays. A high school diploma and strong customer service skills are required, with medical office experience preferred.