Patient Access & Scheduling Specialist

Good Samaritan Society; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Sanford Health in Bismarck, ND is seeking a Patient Access Representative to deliver outstanding service as the first point of contact for patients in person or by phone. You will greet patients, verify demographics, collect payments, and coordinate scheduling with the nursing team to ensure smooth check-in and appointment flow.

Ideal candidates have a high school diploma, at least one year of medical office experience, and solid customer service skills. Medical terminology knowledge is a plus.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greet patients & verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health in Bismarck, ND is seeking a Patient Access Representative to deliver outstanding service as the first point of contact for patients in person or by phone. You will greet patients, verify demographics, collect payments, and coordinate scheduling with the nursing team to ensure smooth check-in and appointment flow.

Ideal candidates have a high school diploma, at least one year of medical office experience, and solid customer service skills. Medical terminology knowledge is a plus.