Patient Access & Scheduling Specialist

sanford; Fargo (ND); On-site; USD 23,000 - 32,000; Full time

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative to deliver exceptional service as the first contact for patients, in person or by phone. You will manage registration, scheduling, and financial arrangements to ensure a positive patient experience.

The role includes greeting and verifying demographics, coordinating referrals, and handling multi-line phone duties. Weekend and holiday coverage may be required; prior medical office exposure is beneficial.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations and/or settings.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

Responsibilities

• Greet patients, verify demographics and collect essential information.
• Schedule appointments, coordinate referrals, and pre-authorizations.
• Handle patient check-in/out and operate multi-line phone system.
• Process documents, scans, and sign necessary paperwork.
• Assist with patient financial arrangements and follow policies.

Skills

Customer service

Communication

Phone etiquette

Teamwork

Education

High school diploma or equivalent

Job description

Sanford Health in Fargo, ND is seeking a Patient Access Representative to deliver exceptional service as the first contact for patients, in person or by phone. You will manage registration, scheduling, and financial arrangements to ensure a positive patient experience.

The role includes greeting and verifying demographics, coordinating referrals, and handling multi-line phone duties. Weekend and holiday coverage may be required; prior medical office exposure is beneficial.