Patient Access Specialist — Front Desk & Care Support

PT Solutions; Downers Grove (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Performance incentives

Professional development

Career progression

PTO & sick leave

Endurance race reimbursement

Job summary

PT Solutions in Downers Grove, IL is seeking a Patient Access Coordinator to be the first point of contact for patients. You’ll greet, check-in/out, verify information, schedule follow-ups, and support payments and documentation while upholding HIPAA standards.

You’ll collaborate with therapists and care teams, manage phones and referrals, and help maintain accurate records. This full-time role offers growth opportunities and competitive compensation with incentives.

Qualifications

• Strong communication and customer service abilities.
• Ability to multitask and prioritize in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and explain financial responsibilities.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure HIPAA compliance and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Microsoft Office

Team orientation

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions in Downers Grove, IL is seeking a Patient Access Coordinator to be the first point of contact for patients. You’ll greet, check-in/out, verify information, schedule follow-ups, and support payments and documentation while upholding HIPAA standards.

You’ll collaborate with therapists and care teams, manage phones and referrals, and help maintain accurate records. This full-time role offers growth opportunities and competitive compensation with incentives.