Patient Access Specialist — Front Desk & Care Experience

Hanger; Mooresville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

8 paid national holidays

PTO, including vacation and sick time

Medical, dental, and vision benefits

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at our O&P clinics. You will greet patients, collect information, handle payments, and coordinate appointments while supporting the clinic staff.

The role emphasizes strong communication, proficiency with Windows-based software, and basic medical front office procedures. A valid driver's license may be required for some locations.

Qualifications

• High school diploma or equivalent.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within policy.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and inquiries.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance.
• Coordinate follow-up appointments, including cast/measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Front desk / Reception

Customer service

Communication skills

Computer proficiency

Education

High school diploma

Tools

Windows-based software

Microsoft Office

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at our O&P clinics. You will greet patients, collect information, handle payments, and coordinate appointments while supporting the clinic staff.

The role emphasizes strong communication, proficiency with Windows-based software, and basic medical front office procedures. A valid driver's license may be required for some locations.