Patient Access Specialist — Front Desk & Care Coordination

Hanger, Inc.; Fort Johnson (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

PTO

Health benefits

401k

Parental leave

Referral bonus

Mentorship

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. The role requires strong communication, computer proficiency, and experience in a medical front office.

You will greet patients, verify demographics and insurance, collect payments, and coordinate appointments within the clinic's orthotic and prosthetic services environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a receptionist role or medical front office preferred.
• Strong communication skills and computer proficiency required.

Responsibilities

• Greet and assist patients at the front desk, provide wait-time information and answer inquiries.
• Verify and update patient demographics and insurance details at check-in; manage walk-ins.
• Process patient payments including deductibles, co-pays, and coinsurance at the front desk.
• Schedule follow-up appointments, including cast/measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services and inform patients about experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Customer service

Receptionist experience

Communication

Computer proficiency

Windows familiarity

Education

High school diploma

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. The role requires strong communication, computer proficiency, and experience in a medical front office.

You will greet patients, verify demographics and insurance, collect payments, and coordinate appointments within the clinic's orthotic and prosthetic services environment.