Patient Access & Front Desk Coordinator

Hanger Inc; Monona (WI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) Retirement Plan

Paid Holidays and Floating Holidays

Paid Time Off (PTO) for vacation and S

Parental bonding leave

Employee referral program

Job summary

Hanger, Inc. is seeking a Front Desk/Receptionist to ensure a seamless experience for patients and staff. You will manage front office operations, assist with registrations, handle payments, and support scheduling and patient services in a busy O&P clinic environment.

The role emphasizes strong communication, computer proficiency, and teamwork, with a focus on accuracy and patient-centered service. Equal opportunity employer with comprehensive benefits.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Less than one year of customer service, administrative or related experience.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within policy.

Responsibilities

• Greet and assist patients at the front desk/un reception area.
• Verify and update patient demographics and insurance during check-in; handle walk‑in registrations.
• Collect patient payments (deductibles, copays, co‑insurance) at the front desk.
• Coordinate follow‑up appointments, including casts, measurements, delivery and prosthetic care plans.
• Serve as a liaison for clinic services, providing information on patient experience programs and resources.
• Collaborate with Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Interpersonal communication

Customer service

Computer proficiency

Education

High school diploma or equivalent

Job description

Hanger, Inc. is seeking a Front Desk/Receptionist to ensure a seamless experience for patients and staff. You will manage front office operations, assist with registrations, handle payments, and support scheduling and patient services in a busy O&P clinic environment.

The role emphasizes strong communication, computer proficiency, and teamwork, with a focus on accuracy and patient-centered service. Equal opportunity employer with comprehensive benefits.