Patient Access & Front Desk Coordinator

Hanger, Inc.; Jagoe (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

8 paid national holidays

4 floating holidays

Medical, Dental, Vision benefits

401k retirement plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at our clinics. The role focuses on greeting patients, validating demographics and insurance, handling payments, and coordinating follow-up appointments.

Ideal candidates have a background in front desk or medical office procedures, strong communication skills, and computer proficiency. A valid driver’s license is required.

Qualifications

• High school diploma or equivalent.
• Less than one year of customer service experience.
• Experience in a receptionist role or medical front office preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined by Hanger’s policies.

Responsibilities

• Greet and assist patients on arrival at the front desk.
• Verify and update patient demographics and insurance during check-in; handle registrations.
• Collect patient payments including deductibles, copays and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Customer service

Receptionist duties

Communication skills

Computer proficiency

Education

High school diploma

Tools

Windows-based software

E-mail systems

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at our clinics. The role focuses on greeting patients, validating demographics and insurance, handling payments, and coordinating follow-up appointments.

Ideal candidates have a background in front desk or medical office procedures, strong communication skills, and computer proficiency. A valid driver’s license is required.