Patient Access & Front Desk Specialist

Hanger, Inc.; Fort Worth (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation

8 Paid National Holidays

4 floating holidays

Paid time off (PTO)

Medical, Dental, Vision benefits

401k Savings

Parental bonding leave

Referral bonus

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at the clinic. You will greet patients, verify demographics, and collect payments while coordinating follow-up appointments for prosthetic care plans.

The role requires strong communication skills, basic computer proficiency, and the ability to work with diverse patient populations. A valid driver’s license is preferred but not always required.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience preferred.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Receptionist

Communication

Computer proficiency

Education

High school diploma

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at the clinic. You will greet patients, verify demographics, and collect payments while coordinating follow-up appointments for prosthetic care plans.

The role requires strong communication skills, basic computer proficiency, and the ability to work with diverse patient populations. A valid driver’s license is preferred but not always required.