Patient Access & Front Desk Specialist

Hanger; Anchorage (AK); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Holidays & PTO

Medical benefits

401k plan

Parental leave

Referral bonus

Mentorship program

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient and staff experience at our clinic. You will manage the front desk, handle check-ins, answer inquiries, and guide patients through registrations.

Ideal candidates have medical front office exposure, strong communication skills, and basic computer proficiency. The role involves cash handling, scheduling, and coordinating with the Revenue Cycle Management team while maintaining accurate records.

Qualifications

• High school diploma or equivalent required.
• Talent Sorter assessment will be administered as part of the selection process.
• Less than one year of customer service, administrative or related experience required.
• Receptionist experience or medical front office procedures preferred.
• Must have or be eligible to obtain a valid driver’s license and driving record.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and answering inquiries.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including casts and measurements, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, informing patients about experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information; maintain electronic health records.

Skills

Front desk experience

Customer service

Strong communication

Computer proficiency

Education

High school diploma

Tools

Windows-based software

Office equipment

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient and staff experience at our clinic. You will manage the front desk, handle check-ins, answer inquiries, and guide patients through registrations.

Ideal candidates have medical front office exposure, strong communication skills, and basic computer proficiency. The role involves cash handling, scheduling, and coordinating with the Revenue Cycle Management team while maintaining accurate records.