Patient Access & Care Coordinator

Hanger; Skokie (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation package

8 paid holidays + 4 floating holidays

Paid time off (PTO) for vacation and S

Medical, dental, and vision benefits

401k plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a Front Desk/Receptionist to ensure a seamless patient experience. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-ups at the clinic front desk.

The role emphasizes strong communication, computer skills, and familiarity with medical front office procedures. A valid driver’s license may be required, and the position offers opportunities within a nationwide O&P network.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience.
• Experience in a receptionist position or medical front office preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record.
• Talent Sorter assessment may be administered as part of the selection process.

Responsibilities

• Greet and assist patients at the front desk, provide wait time information and handle inquiries.
• Verify and update patient demographics and insurance details during check-in; manage walk-ins.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and information on patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Front desk

Customer service

Communication

Computer proficiency

Insurance authorizations

Education

High school diploma

Tools

Alpha filing system

Job description

Hanger, Inc. is seeking a Front Desk/Receptionist to ensure a seamless patient experience. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-ups at the clinic front desk.

The role emphasizes strong communication, computer skills, and familiarity with medical front office procedures. A valid driver’s license may be required, and the position offers opportunities within a nationwide O&P network.