Patient Access & Care Concierge

Hanger; Gastonia (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

8 paid national holidays

PTO: vacation and sick

Medical, Dental, Vision

401k retirement plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience in a healthcare setting. You will greet patients, verify demographics, and handle registrations while coordinating payments and appointments.

The role emphasizes clear communication, basic computer skills, and the ability to work with medical front office procedures and staff. A valid driver’s license and a professional, supportive attitude are required.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience preferred.
• Experience in a receptionist role or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver's license.

Responsibilities

• Greet and assist patients at arrival, providing information on wait times and inquiries at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services, sharing information on patient experience programs and resources.
• Collaborate with Revenue Cycle Management (RCM) to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Interpersonal skills

Oral communication

Written communication

Customer service

Typing 30 wpm

Computer proficiency

Front office procedures

Valid driver’s license

Education

High school diploma or equivalent

Tools

Windows-based software

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience in a healthcare setting. You will greet patients, verify demographics, and handle registrations while coordinating payments and appointments.

The role emphasizes clear communication, basic computer skills, and the ability to work with medical front office procedures and staff. A valid driver’s license and a professional, supportive attitude are required.