Patient Access & Front Desk Coordinator

Hanger; Orange (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 Paid National Holidays & 4 floating/

PTO including Vacation and Sick time

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Parental bonding leave for new parents

Employee referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk/reception professional to ensure a seamless experience for patients, staff and referral sources. You will greet patients, verify demographics, collect payments, and coordinate follow-up appointments at our California clinics.

The role requires strong communication, computer proficiency, and the ability to handle medical front office procedures. A valid driver’s license is required and a proactive, compassionate approach is essential.

Qualifications

• High school diploma or equivalent required.
• Receptionist or medical front office experience preferred.
• Valid driver's license and clean driving record required.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Interpersonal communication

Typing 30 wpm

Computer proficiency

Customer service

Receptionist experience

Medical front office experience

Education

High school diploma, or equivalent

Tools

Alpha filing system

Electronic health records (EHR) systems

Windows-based software and email

Job description

Hanger, Inc. is seeking a front desk/reception professional to ensure a seamless experience for patients, staff and referral sources. You will greet patients, verify demographics, collect payments, and coordinate follow-up appointments at our California clinics.

The role requires strong communication, computer proficiency, and the ability to handle medical front office procedures. A valid driver’s license is required and a proactive, compassionate approach is essential.