Patient Access Coordinator – Front Desk with Benefits

Hanger, Inc.; Aurora (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

8 Paid Holidays

4 Floating Holidays

Paid Time Off (PTO)

Medical, Dental, Vision Benefits

401k Savings and Retirement Plan

Parental Bonding Leave

Referral Bonus Program

Mentorship Programs

Job summary

Hanger, Inc. is seeking a front desk/receptionist professional to ensure a seamless patient experience across clinics. You will greet patients, verify demographics and insurance, handle payments, and schedule follow-up appointments for casts, measurements, and prosthetic care plans.

The role emphasizes strong communication, accuracy in records, and collaboration with the Revenue Cycle Management team. A friendly, patient-centered approach is essential for success.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Front desk

Communication

Typing 30 WPM

Education

High school diploma

Tools

Alpha filing system

Windows-based software

Job description

Hanger, Inc. is seeking a front desk/receptionist professional to ensure a seamless patient experience across clinics. You will greet patients, verify demographics and insurance, handle payments, and schedule follow-up appointments for casts, measurements, and prosthetic care plans.

The role emphasizes strong communication, accuracy in records, and collaboration with the Revenue Cycle Management team. A friendly, patient-centered approach is essential for success.