Patient Access & Front Desk Coordinator

Hanger, Inc.; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation packages

8 paid national holidays & 4 floating

Paid time off: vacation and sick time

Medical, dental, and vision benefits

401k retirement plan

Parental bonding leave

Employee referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience in our orthotic and prosthetic clinics. You will greet patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments including prosthetic care plans.

The role requires strong communication, computer proficiency, and the ability to work in a medical front office environment. A high school diploma is required, and some experience with medical front office procedures is

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Talent Sorter assessment preferred; Hanger will administer the Talent Sorter as part of the selection process
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance: Ensure accurate and complete electronic health records for all patients.

Skills

Front desk reception

Customer service

Communication skills

Computer proficiency

Medical office procedures

Education

High school diploma

Tools

Windows OS

Email (Outlook)

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience in our orthotic and prosthetic clinics. You will greet patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments including prosthetic care plans.

The role requires strong communication, computer proficiency, and the ability to work in a medical front office environment. A high school diploma is required, and some experience with medical front office procedures is