Patient Access Specialist — Front Desk & Care Coordination

Hanger, Inc.; Anchorage (AK); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

8 Paid National Holidays

Paid Time Off (PTO) including Vacation

Medical, Dental, Vision Benefits

401k Savings

Paid Parental Bonding Leave

Flexible Work Schedules

Employee Referral Bonus Program

Mentorship Programs

Student Loan Repayment Assistance by L

Relocation Assistance

Travel opportunities

Volunteer opportunities

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a smooth experience for patients, staff, and referral sources. You will manage front office operations, greet patients, handle check-ins, and assist with insurance details and payments.

The role emphasizes strong communication, computer proficiency, and the ability to work in a medical front office environment. A valid driver's license and patient-centered approach are valued.

Qualifications

• High school diploma or equivalent.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance: Ensure accurate and complete electronic health records for all patients.

Skills

Interpersonal skills

Telephone communication

Written communication

Customer service

Front desk

Education

High school diploma

Tools

Windows-based software

Email

Office equipment

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a smooth experience for patients, staff, and referral sources. You will manage front office operations, greet patients, handle check-ins, and assist with insurance details and payments.

The role emphasizes strong communication, computer proficiency, and the ability to work in a medical front office environment. A valid driver's license and patient-centered approach are valued.