Patient Access & Front Desk Specialist

Hanger, Inc.; Phoenix (AZ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation package

8 paid national holidays + 4 floating

PTO with vacation and sick time

Medical, dental, vision benefits

401(k) retirement plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. seeks a front desk receptionist to ensure smooth front office operations for patients, staff, and referrals. The ideal candidate has a background in front desk or reception work with strong communication and computer skills.

You will greet patients, verify demographics and insurance, handle registrations, collect payments, and support scheduling and recordkeeping within a medical clinic setting.

Qualifications

• High school diploma or equivalent required.
• Preferred: Talent Sorter assessment administered by Hanger as part of selection.
• Less than one year of customer service/administrative experience required.
• Experience in a receptionist/medical front office preferred.
• Must have or be eligible for a valid driver’s license and driving record meeting safety policy.

Responsibilities

• Greet and assist patients at the front desk, provide wait time information, and answer inquiries.
• Verify/update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Schedule follow-up appointments, casts/measures delivery, and prosthetic care plans.
• Act as liaison for clinic services and inform about patient experience programs and support groups.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Interpersonal communication

Oral communication

Written communication

Typing 30 wpm

Assist handicapped clients

Alpha filing system

Medical reimbursement terminology

Windows-based software

Education

High school diploma

Job description

Hanger, Inc. seeks a front desk receptionist to ensure smooth front office operations for patients, staff, and referrals. The ideal candidate has a background in front desk or reception work with strong communication and computer skills.

You will greet patients, verify demographics and insurance, handle registrations, collect payments, and support scheduling and recordkeeping within a medical clinic setting.